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Terms & Conditions
These General Terms and Conditions of Sale govern apply to any purchase and delivery of products from or on behalf of the site https://www.farmacosmo.com (hereinafter referred to as “site” or “Farmacosmo”).
Products purchased on the site are sold by Farmacosmo S.p.A. (hereafter referred to as “FARMACOSMO”), whose Registered office is at Via F. Crispi 92 , 80121 Naples, registered in Italy, company number 876902, Registered VAT number 07328451211, phone number +39 02 8362 3081, fax +39 081 0901315, e-mail info@farmacosmo.it All prices are expressed in Euros, VAT inclusive and do not include shipping cost. Shipping fees, if existent, are always charged to customers and are attributable to the validation of the order. FARMACOSMO reserves the right to update the prices indicated on the site, without prejudice to any price indicated when the Customer placed his/her order. Conditions subject to the Italian Legislative Decree no. 206/2005 (i.e. Consumption Code), and subsequent amendments, and Legislative Decree no. 70/2003.
Products purchased on the site are sold by Farmacosmo S.p.A. (hereafter referred to as “FARMACOSMO”), whose Registered office is at Via F. Crispi 92 , 80121 Naples, registered in Italy, company number 876902, Registered VAT number 07328451211, phone number +39 02 8362 3081, fax +39 081 0901315, e-mail info@farmacosmo.it All prices are expressed in Euros, VAT inclusive and do not include shipping cost. Shipping fees, if existent, are always charged to customers and are attributable to the validation of the order. FARMACOSMO reserves the right to update the prices indicated on the site, without prejudice to any price indicated when the Customer placed his/her order. Conditions subject to the Italian Legislative Decree no. 206/2005 (i.e. Consumption Code), and subsequent amendments, and Legislative Decree no. 70/2003.
- Delivery time information in Italy
- Delivery time information in the other European Countries
- Shipping cost
- Tax Documents
- Order handling
- Payment Methods
- Privacy Policy
- Electric and electromedical products sold in the United Kingdom
- Warranties
- Shipping Insurance
- Right of withdrawal
- Free Refund
- Sales Agreement
- Loyalty Card Program
- Use of the website and liability
- Applicable law
Delivery time information in Italy
What happens after you placed an order on Farmacosmo:
A) Day 0 (reception of the order):
The Back Office Department handles the orders received within 3 pm CET; other orders are handled the following working day. The same principle applies to orders placed on Saturdays, Sundays or on public holidays: they will be processed on the next working day. If the products are in stock, the order is processed depending on the chosen payment method:
The delivering Carrier picks up the products within 6 pm CET from our warehouses where FARMACOSMO has sent the Transport Document containing the delivery location and any notes inserted in the order. C) Day 2 (Tracking Number Reference assignment and delivery):
The Carrier assigns a Tracking Number Reference to the order and ships the products. Our Back Office Department enters the Tracking Number Reference into the Customer Reserved Area (if the Customer is registered) so that you can track in real time the delivery status and the estimated time for delivery. The Carrier may, in exceptional cases, in its own right, email you with the Tracking Number Reference and/or change the delivery date.
D) Day 2-3 (Delivery):
The products will be delivered to the address indicated when you placed your order. The shipping costs are based on weight and/or volume of the parcel(s) and you can check them in the Checkout Page that precedes the order confirmation. FARMACOSMO reserves the right, for business purposes, to discount or cancel the shipping cost. The delivery slot varies according to the products ordered (e.g. if the products are in stock) and according to the delivery method chosen (e.g. by fixed date) and the delivering place (islands, for instance, could have a delivery time different from the mainland, as some uncomfortable locations, i.e. the towns of Livigno or Campione in Italy). The delivery slot is merely an indication and in no way binding for FARMACOSMO. Delivery is expected from 1 to 5 working days from the order.
Online orders are delivered in Italy, except for Livigno, Campione d’Italia, Vatican City and the Republic of San Marino.
In some periods of the year (Summer and Christmas Time) fulfilling times may change. In this case, you have to refer to the slot indicated on the single product page. FREE SHIPPING (Please note this service is only available for shipping in Italy): Shipping costs are free to Italian destinations for orders with products’ sum exceeding € 79.90. Shipping costs for orders up to €79.90 are based on weight and/or volume of the parcel(s) you have purchased. Shipping costs start at €4.89.
A) Day 0 (reception of the order):
The Back Office Department handles the orders received within 3 pm CET; other orders are handled the following working day. The same principle applies to orders placed on Saturdays, Sundays or on public holidays: they will be processed on the next working day. If the products are in stock, the order is processed depending on the chosen payment method:
- • If the chosen payment method is CREDIT CARD, PayPal, CASH ON DELIVERY, the order is fulfilled on the same day.
- • If the chosen payment method is BANK TRANSFER, the order will be handled when we receive the payment on our bank account.
The delivering Carrier picks up the products within 6 pm CET from our warehouses where FARMACOSMO has sent the Transport Document containing the delivery location and any notes inserted in the order. C) Day 2 (Tracking Number Reference assignment and delivery):
The Carrier assigns a Tracking Number Reference to the order and ships the products. Our Back Office Department enters the Tracking Number Reference into the Customer Reserved Area (if the Customer is registered) so that you can track in real time the delivery status and the estimated time for delivery. The Carrier may, in exceptional cases, in its own right, email you with the Tracking Number Reference and/or change the delivery date.
D) Day 2-3 (Delivery):
The products will be delivered to the address indicated when you placed your order. The shipping costs are based on weight and/or volume of the parcel(s) and you can check them in the Checkout Page that precedes the order confirmation. FARMACOSMO reserves the right, for business purposes, to discount or cancel the shipping cost. The delivery slot varies according to the products ordered (e.g. if the products are in stock) and according to the delivery method chosen (e.g. by fixed date) and the delivering place (islands, for instance, could have a delivery time different from the mainland, as some uncomfortable locations, i.e. the towns of Livigno or Campione in Italy). The delivery slot is merely an indication and in no way binding for FARMACOSMO. Delivery is expected from 1 to 5 working days from the order.
Online orders are delivered in Italy, except for Livigno, Campione d’Italia, Vatican City and the Republic of San Marino.
In some periods of the year (Summer and Christmas Time) fulfilling times may change. In this case, you have to refer to the slot indicated on the single product page. FREE SHIPPING (Please note this service is only available for shipping in Italy): Shipping costs are free to Italian destinations for orders with products’ sum exceeding € 79.90. Shipping costs for orders up to €79.90 are based on weight and/or volume of the parcel(s) you have purchased. Shipping costs start at €4.89.
Delivery time information in the other European Countries
What happens after you placed an order on Farmacosmo:
A) Day 0 (reception of the order):
The Back Office Department handles the orders received within 3 pm CET; other orders are handled the following working day. The same principle applies to orders placed on Saturdays, Sundays or on public holidays: they will be processed on the next working day. If the products are in stock, the order is processed depending on the chosen payment method:
The delivering Carrier picks up the products within 6 pm CET at our warehouses where we have sent the transport document and/or the invoice and/or the VAT invoice containing the delivery location and any notes inserted in the order.
C) Day 2 (Tracking Number assignment and delivery):
The Carrier assigns a Tracking Number Reference to the order and ships the products. Our Back Office Department enters the Tracking Number Reference into the Customer Reserved Area (if the Customer is registered) so that you can track the delivery status and the estimated times for delivery, in real time. The Carrier may, in exceptional cases, in its own right, email you with the Tracking Number Reference and/or change the delivery date.
D) Day 3-5 (Delivery):
The products will be delivered to the address indicated when you placed your order. Shipping costs are based on weight and/or volume of the parcel(s) and you can check them in the Checkout Page that precedes the order confirmation. FARMACOSMO reserves the right, for business purposes, to discount or cancel the shipping fees.
The delivery slot varies according to the products ordered (e.g. if the products are in stock) and according to the delivery method chosen and the delivering country. Online orders are delivered in all European countries, except for Jersey Islands, Channel Islands, Man Islands, Balearic Islands, Canaries Islands and Greece. We entrusted to DPDgroup International Services for transport and delivery of international orders.
The delivery slot is merely an indication and in no way binding for FARMACOSMO. Delivery is expected from 2 to 7 working days from the order. In some periods of the year (Summer and Christmas Time) fulfilling times may change. In this case, you must refer to the slot indicated on the single product page.
A) Day 0 (reception of the order):
The Back Office Department handles the orders received within 3 pm CET; other orders are handled the following working day. The same principle applies to orders placed on Saturdays, Sundays or on public holidays: they will be processed on the next working day. If the products are in stock, the order is processed depending on the chosen payment method:
- • If the chosen payment method is CREDIT CARD or PayPal, the order is fulfilled on the same day.
- • If the chosen payment method is BANK TRANSFER, the order will be processed when FARMACOSMO receives the payment on its bank account.
The delivering Carrier picks up the products within 6 pm CET at our warehouses where we have sent the transport document and/or the invoice and/or the VAT invoice containing the delivery location and any notes inserted in the order.
C) Day 2 (Tracking Number assignment and delivery):
The Carrier assigns a Tracking Number Reference to the order and ships the products. Our Back Office Department enters the Tracking Number Reference into the Customer Reserved Area (if the Customer is registered) so that you can track the delivery status and the estimated times for delivery, in real time. The Carrier may, in exceptional cases, in its own right, email you with the Tracking Number Reference and/or change the delivery date.
D) Day 3-5 (Delivery):
The products will be delivered to the address indicated when you placed your order. Shipping costs are based on weight and/or volume of the parcel(s) and you can check them in the Checkout Page that precedes the order confirmation. FARMACOSMO reserves the right, for business purposes, to discount or cancel the shipping fees.
The delivery slot varies according to the products ordered (e.g. if the products are in stock) and according to the delivery method chosen and the delivering country. Online orders are delivered in all European countries, except for Jersey Islands, Channel Islands, Man Islands, Balearic Islands, Canaries Islands and Greece. We entrusted to DPDgroup International Services for transport and delivery of international orders.
The delivery slot is merely an indication and in no way binding for FARMACOSMO. Delivery is expected from 2 to 7 working days from the order. In some periods of the year (Summer and Christmas Time) fulfilling times may change. In this case, you must refer to the slot indicated on the single product page.
Shipping cost
As described above, shipping costs are based on weight and/or volume of the parcel(s) you have purchased. There are then additional services, such as Shipping Insurance (the 'Basket' automatically recalculates the total amount each time the Customer adds or deletes an extra option).
Tax Documents
According to the Italian law, we issue, for each purchase, a VAT invoice, if the private Customer, while buying, has entered a valid tax code.
If the buyer is a 'Company' or a 'Professional', for receipt of the invoice, it has to fill out the appropriate fields in the registration form.
To issue the invoice, you provided us. We will not issue invoices unless you require it.
Tax documentation is included, at the time of dispatch, within a transparent envelope attached to the parcel. However, you may request a copy, by filling the specific online form. Invoices (invoice and/or VAT invoice) must be stored with care, as they are eligible for the warranty.
PLEASE NOTE: according to Italian law (art. 6 DPR 633 /72), the deferred invoice request must be received no later than the 15th day of the following month after the date of issue of the transport document.
If the buyer is a 'Company' or a 'Professional', for receipt of the invoice, it has to fill out the appropriate fields in the registration form.
To issue the invoice, you provided us. We will not issue invoices unless you require it.
Tax documentation is included, at the time of dispatch, within a transparent envelope attached to the parcel. However, you may request a copy, by filling the specific online form. Invoices (invoice and/or VAT invoice) must be stored with care, as they are eligible for the warranty.
PLEASE NOTE: according to Italian law (art. 6 DPR 633 /72), the deferred invoice request must be received no later than the 15th day of the following month after the date of issue of the transport document.
Order handling
In order to ensure proper Customer Service, we guarantee to manage the orders received from Mondays to Fridays within 3 pm CET; orders received over that time, as well as those received on Saturdays, Sundays and other public holidays, will be handled on the first working day. Any downsizing of working time and/or service disruptions during some periods of the year (i.e. summer), that could result in an extension of the delivery time, will be properly communicated at the time you place your order,It will be at your discretion whether to proceed with the order confirmation, according to the slot indicated. At the time of delivery, you are required to check:
Online form: Returns & Right of Withdrawal
Fax:+39 081 0901315
Postal Address: FARMACOSMO S.p.A. – via F. Crispi 92 - 80121 - Napoli
For each order, you are required to provide a valid phone number. The phone number is required by the Carrier, to easily contact you in case of difficulties in delivery. In case of unsuccessful delivery for reasons out of the responsibility of FARMACOSMO or the Carrier, for more than 5 consecutive days, the order will be cancelled and you will be charged with logistics expenses, as specified by the Carrier.
- • That the number of parcels delivered matches the number printed in the Transport document.
- • That the packaging is intact and the adhesive tape is not tampered with at all.
Online form: Returns & Right of Withdrawal
Fax:+39 081 0901315
Postal Address: FARMACOSMO S.p.A. – via F. Crispi 92 - 80121 - Napoli
For each order, you are required to provide a valid phone number. The phone number is required by the Carrier, to easily contact you in case of difficulties in delivery. In case of unsuccessful delivery for reasons out of the responsibility of FARMACOSMO or the Carrier, for more than 5 consecutive days, the order will be cancelled and you will be charged with logistics expenses, as specified by the Carrier.
Payment Methods
The authorized payment methods for orders placed through the website are as follows:
- bank transfer
- on delivery
- Scalapay, which allows installment of the purchase
- Satispay
- Klarna
- credit card, Apple Pay and PayPal
Privacy Policy
I. PRIVACY POLICY TERMS AND CONDITIONS
This Privacy Statement gives you an overview on how we manage, store, share and process your Personal Data. We know this matter is important to you. Therefore, we updated and improved the processing of personal data section, in order to warn you concerning the Data we collect, our takeover scenario, our data processing procedure, and what your rights with regard to his/her personal Data are. By using the website, you are fully accepting the following terms, conditions, policies and notices stated in the Privacy Policy Statement. The purpose of this document is to warn you concerning how and when the Data Controller processes your Data when you visit the website https://www.farmacosmo.com, in compliance with the EU and National regulations (GDPR).
II. PERSONAL DATA PROCESSING
1. Data Controller
“Data Controller” means the natural or legal person, public authority, agency or other bodies which, alone or jointly with others, determine the purposes and means of the processing of personal data; The Controller also implements appropriate security measures for the protection of Personal Data. 2. As regards the site, FARMACOSMO S.p.A. owns and operates it; therefore, it is the Controller of the processing of the shared Personal Data. The registered office is in Via Francesco Crispi 92 -80121 Napoli – VAT registration number and company registration number: 07328451211- REA number: 876902 "Index of Economic and Administrative Information". For any further information, the Customer can contact Farmacosmo to the phone number: +39 081 0901314, fax number +39 081 0901315 or by email privacy@farmacosmo.it.
2.Data Processing Place
We store and process the information we collect from FARMACOSMO website in our registered office in Naples. The personal data you share with us are under the responsibility of Farmacosmo S.p.A., and the technical personnel only can process them. Occasionally, other entrusted entities might provide maintenance operations on your Data. Data Transfer, Management and Storage happen on UE-based servers.
III. Cookies
Personal Data Protection is very important for us. When you enter your confidential information in the registration or order forms, they will be encrypted using SSL (Secure Sockets Layer cryptographic protocols). For online purchases made with credit cards, the credit card number will not be stored in any way as coded and managed directly by the banking institute on which we rely for the Virtual POS service.
a) What are cookies?
As many websites, FARMACOSMO uses cookies, small text files stored on your device and used by web browsers to deliver personalized content and record certain data whenever the user logs in or interacts with the site.
Cookie names can change over time. To help you to understand the use of these technologies, here are some terms with their definitions:
b) User’s choice and use of cookies on FARMACOSMO
Some features of the site are only available using these technologies. You can always elect not to activate the cookies or to later disable cookies if the browser or device allows it. However, if you deactivate cookies or other similar technologies, you may still visit our site, and use our software or services, but your ability to use some features or areas of those offerings may be limited.
The site may require you to re-enter the password you typed, several times during a single session. For more information about how to block, delete, or deactivate these technologies, you have to check your device or browser settings. In general, these technologies allow you to store important information in your browser or device and to use them later so that servers or internal systems can identify you to ensure everyone who uses the site has the best possible experience.
Where applicable, we encrypt cookies and other similar technologies to ensure that only FARMACOSMO can interpret them by assigning them a unique code. Your personal data are not stored in cookies or other similar technologies used. All Personal Data acquired and filed using these technologies, are only obtained after you have been notified and given your approval. We inform you of the use of these technologies and allows you to disable them, as indicated above.
Please note: We inform you that if you switch accidentally or intentionally from the site https://www.farmacosmo.com to the site https://www.farmacosmo.it, while you are surfing Farmacosmo website, you may be subject to Remarketing Ads through Criteo Software.
Criteo is an advertising service provided by Criteo SA, a society to which Farmacosmo has transferred the management of display campaigns (display ads shown as banners) on external sites.
Personal Data collected: Cookie and information on your journey through the website.
Data Processing Place: France.
Click here to read Criteo Privacy Policy full text and to manage and deactivate cookies.
This Privacy Statement gives you an overview on how we manage, store, share and process your Personal Data. We know this matter is important to you. Therefore, we updated and improved the processing of personal data section, in order to warn you concerning the Data we collect, our takeover scenario, our data processing procedure, and what your rights with regard to his/her personal Data are. By using the website, you are fully accepting the following terms, conditions, policies and notices stated in the Privacy Policy Statement. The purpose of this document is to warn you concerning how and when the Data Controller processes your Data when you visit the website https://www.farmacosmo.com, in compliance with the EU and National regulations (GDPR).
II. PERSONAL DATA PROCESSING
1. Data Controller
“Data Controller” means the natural or legal person, public authority, agency or other bodies which, alone or jointly with others, determine the purposes and means of the processing of personal data; The Controller also implements appropriate security measures for the protection of Personal Data. 2. As regards the site, FARMACOSMO S.p.A. owns and operates it; therefore, it is the Controller of the processing of the shared Personal Data. The registered office is in Via Francesco Crispi 92 -80121 Napoli – VAT registration number and company registration number: 07328451211- REA number: 876902 "Index of Economic and Administrative Information". For any further information, the Customer can contact Farmacosmo to the phone number: +39 081 0901314, fax number +39 081 0901315 or by email privacy@farmacosmo.it.
2.Data Processing Place
We store and process the information we collect from FARMACOSMO website in our registered office in Naples. The personal data you share with us are under the responsibility of Farmacosmo S.p.A., and the technical personnel only can process them. Occasionally, other entrusted entities might provide maintenance operations on your Data. Data Transfer, Management and Storage happen on UE-based servers.
III. Cookies
Personal Data Protection is very important for us. When you enter your confidential information in the registration or order forms, they will be encrypted using SSL (Secure Sockets Layer cryptographic protocols). For online purchases made with credit cards, the credit card number will not be stored in any way as coded and managed directly by the banking institute on which we rely for the Virtual POS service.
a) What are cookies?
As many websites, FARMACOSMO uses cookies, small text files stored on your device and used by web browsers to deliver personalized content and record certain data whenever the user logs in or interacts with the site.
Cookie names can change over time. To help you to understand the use of these technologies, here are some terms with their definitions:
- • Cookies: small text files placed on your hard drive by a web page server. Cookies allow a site to recognize a particular device or browser. There are several types of cookies:
- - Session cookies expire at the end of the browser session and allow the site to follow you during this browser session.
- - Permanent cookies remain stored on your device even after the end of your browser session and allow multiple websites to remember your preferences or actions.
- - First-party cookies are set up from the site you are browsing.
- - Third-party cookies are set up from a site different from the website you are browsing.
b) User’s choice and use of cookies on FARMACOSMO
Some features of the site are only available using these technologies. You can always elect not to activate the cookies or to later disable cookies if the browser or device allows it. However, if you deactivate cookies or other similar technologies, you may still visit our site, and use our software or services, but your ability to use some features or areas of those offerings may be limited.
The site may require you to re-enter the password you typed, several times during a single session. For more information about how to block, delete, or deactivate these technologies, you have to check your device or browser settings. In general, these technologies allow you to store important information in your browser or device and to use them later so that servers or internal systems can identify you to ensure everyone who uses the site has the best possible experience.
Where applicable, we encrypt cookies and other similar technologies to ensure that only FARMACOSMO can interpret them by assigning them a unique code. Your personal data are not stored in cookies or other similar technologies used. All Personal Data acquired and filed using these technologies, are only obtained after you have been notified and given your approval. We inform you of the use of these technologies and allows you to disable them, as indicated above.
Please note: We inform you that if you switch accidentally or intentionally from the site https://www.farmacosmo.com to the site https://www.farmacosmo.it, while you are surfing Farmacosmo website, you may be subject to Remarketing Ads through Criteo Software.
Criteo is an advertising service provided by Criteo SA, a society to which Farmacosmo has transferred the management of display campaigns (display ads shown as banners) on external sites.
Personal Data collected: Cookie and information on your journey through the website.
Data Processing Place: France.
Click here to read Criteo Privacy Policy full text and to manage and deactivate cookies.
c) How to disable cookies
You can generally activate or deactivate the use of cookies through a functionality built into your web browser. We inform you that if you permanently disable all cookies, you may have navigation difficulties or, sometimes, the inability to exploit some technologies of our website.
We describe below how to disable cookies using the most common web browsers. If you want to control cookie setting through a different browser, you may refer to the help page, which is generally on the web browser settings section.
Internet Explorer 8.0+:
- In the menu bar, click “tools” and type on “Tools option”
- Select “Privacy” on the top
- In the drop-down menu, choose "Block all cookies”.
Firefox 4.0+:
- In the menu button, click “Options”
- Select “Privacy & Security” panel and go to the History section.
- In the drop-down menu choose “Use custom settings for history”
- Remove the check mark from “Accept cookies from website"s
- Make sure that “Accept third-party cookies” is set to “Never”.
Chrome:
- Open Chrome
- At the top right, click “More” and then “Settings”.
- At the bottom, click “Advanced”.
- Under "Privacy and security," click “Content settings”
- Click Cookies. From here, to block Cookies, you have to turn off “Allow sites to save and read cookie data”.
Safari 5.0:
- Select “Preferences” from the Safari menu.
- Go to the Privacy tab.
- Add a check mark “Always block” next to “Cookie and website data”
- Close the “Preferences window” when you are done. Your settings will apply to all future website browsing.
Opera:
- Select “Settings”, then “Preferences”, then “Advanced” and “Cookies”
- Select “Never accept cookies”.
IV. DATA PROCESSING
1. How FARMACOSMO processes your Data
We process your Personal Data with automated tools, and only for a limited period, as long as we need it to fulfil the purposes for which we have collected them. We will retain and use information as necessary to comply with our legal obligations, and for a limited period required by Laws, Rules or Community Legislation. We will retain your Personal Data for no longer than is necessary for the purposes for which they were collected and/or further processed. Specific safety measures are observed in order to prevent the loss of data, illicit or incorrect uses and unauthorized access.
2. Data Processing Purpose
We may use your Data for several legitimate reasons and commercial purposes as described below:
a) Legal Ground for Processing your Personal Data
We have several lawful grounds to hold and process your Personal Data:
b) Sharing and Disclosure of your Personal Data
We will only disclose your Personal Information to the following third parties and in the following circumstances:
c) Do we collect Children’s Personal Data?
We do not intentionally collect Data from subjects under 16 years of age, in fact:
We keep your Data as long as we need it to fulfil the purposes for which we have initially collected them (for further information see the section “Data Processing” above). Please, remind that in some circumstances we could keep your Data for a longer period when required and permitted by the law. The criteria to define the Data Retention time are the following:
e) Trovaprezzi Trusted Program
To increase the trust of our Customers, we use the certified reviews’ system of Trovaprezzi.it that collects the feedback of users who have made a purchase on the e-shops affiliated with the comparator. In this contest: “7Pixel S.r.l, which is the legal representative, is appointed responsible for the processing of User data (that is the email address), as for the management of comments within the Trusted Program of the site www.trovaprezzi.it.
f) Commercial affiliation
This kind of services allows FARMACOSMO to advertise products and services on third-party sites. They are displayed both as advertising links and as banners in various graphic forms. Currently, the following commercial affiliation services are active:
- Awin
- Trade Tracker
If you want to read more about Cookie Policy related to this kind of services, we suggest you visit the dedicated sections in the Privacy Policy.
V. Security of Personal Data Processing
a) How do we protect your Data?
We take appropriate security measures to safeguard your Data, in accordance with the relevant laws and regulations applicable to Data Protection and Data Security. We ask our suppliers and shippers to do the same, in order to ensure the confidentiality and security of your Data. We take appropriate technical and organizational security measures to prevent risks such as destruction, loss, alteration, disclosure or unauthorized access to your Personal Data.
b) Do you know what your responsibilities are?
It is your duty to make sure that the information you provide us is up to date, accurate and complete. Furthermore, if you share third parties’ Data with us, you must collect them in compliance with statutory requirements. You must inform the third party you are sharing his/her Data with us and obtain his/her consent.
VI. DATA SUBJECTS’ RIGHTS
a) What are your Rights?
Our aim is to provide access to your Personal Data. You can normally control them on your own -e.g. by accessing to your account- in order to keep them up to date, amend or delete them. You can contact us at any time at the above addresses if you wish:
b)How can you keep your Data up to date?
You can amend your personal information if you need to. You can also keep them up to date, or delete them by accessing your Private Area or sending us an e-mail to privacy@farmacosmo.it
c) Your choice to stop or restrict the communication
If you are no longer interested in receiving advertisement or marketing information via e-mail, please send us a request to privacy@farmacosmo.it. Do not forget to include your Name, Surname, e-mail address and shipping address. Please remind that you could still receive Customer Service communications, despite your restriction.
VII. AMENDMENTS TO THIS AGREEMENT
Amendments on Data Processing and Privacy Policy
You can generally activate or deactivate the use of cookies through a functionality built into your web browser. We inform you that if you permanently disable all cookies, you may have navigation difficulties or, sometimes, the inability to exploit some technologies of our website.
We describe below how to disable cookies using the most common web browsers. If you want to control cookie setting through a different browser, you may refer to the help page, which is generally on the web browser settings section.
Internet Explorer 8.0+:
- In the menu bar, click “tools” and type on “Tools option”
- Select “Privacy” on the top
- In the drop-down menu, choose "Block all cookies”.
Firefox 4.0+:
- In the menu button, click “Options”
- Select “Privacy & Security” panel and go to the History section.
- In the drop-down menu choose “Use custom settings for history”
- Remove the check mark from “Accept cookies from website"s
- Make sure that “Accept third-party cookies” is set to “Never”.
Chrome:
- Open Chrome
- At the top right, click “More” and then “Settings”.
- At the bottom, click “Advanced”.
- Under "Privacy and security," click “Content settings”
- Click Cookies. From here, to block Cookies, you have to turn off “Allow sites to save and read cookie data”.
Safari 5.0:
- Select “Preferences” from the Safari menu.
- Go to the Privacy tab.
- Add a check mark “Always block” next to “Cookie and website data”
- Close the “Preferences window” when you are done. Your settings will apply to all future website browsing.
Opera:
- Select “Settings”, then “Preferences”, then “Advanced” and “Cookies”
- Select “Never accept cookies”.
IV. DATA PROCESSING
1. How FARMACOSMO processes your Data
We process your Personal Data with automated tools, and only for a limited period, as long as we need it to fulfil the purposes for which we have collected them. We will retain and use information as necessary to comply with our legal obligations, and for a limited period required by Laws, Rules or Community Legislation. We will retain your Personal Data for no longer than is necessary for the purposes for which they were collected and/or further processed. Specific safety measures are observed in order to prevent the loss of data, illicit or incorrect uses and unauthorized access.
2. Data Processing Purpose
We may use your Data for several legitimate reasons and commercial purposes as described below:
- • Performance and enforcement of the sale Contract
- - (purchase, billing, delivery services, warranty, operational communications
- • Customer Support (when requested)
- - To provide assistance and support through several communication channels, such as Customer Service, Contact centre and/or staff assigned to perform it.
- • Direct Marketing
- - To perform promotional actions as well as for our sales and product development with the aim of improving our products and services. Communication will be conducted via email (through our website, apps or other media).
- • Statutory requirements
- - We are obliged to transfer Data receiving, Data management and Data communication to institutions responsible for a tax deduction, social security, bookkeeping and accountancy declaration requirements. We also must share your Data for procedural documents such as invitations to appear, Assisted Negotiations and complaint handling
- Compliance with a legal obligation/Legal defence
- - Establishment, exercise or defence of a legal claim to which we are or could be a party involved in. In case you will decide not to provide us with your Data, however, you may have difficulties logging on or accessing some features or service of our website. Furthermore, we might not be able to satisfy your requests.
a) Legal Ground for Processing your Personal Data
We have several lawful grounds to hold and process your Personal Data:
- - Your Consent (only if necessary or permitted under the law). In cases where consent for processing is necessary as legal ground, you can revoke it at any time;
- - The necessity to enter a contractual relationship with you and to meet our legal obligations arising from it.
- - The necessity to comply with legal obligations to which we are subject, and to establish, exercise or defend a legal claim to which we are a party.
- - The necessity to pursue our legitimate interests, such as the management of our commercial activity.
- - The necessity to grant your requests.
b) Sharing and Disclosure of your Personal Data
We will only disclose your Personal Information to the following third parties and in the following circumstances:
- - Service Providers: we could outsource some Data Processing activities to trusted Service Providers, in order to supply products, to provide delivery services and help centres.;
- - Trade Partners: we could share your Data with our trusted Trading Partners, in order to provide you with the requested services;
- - Regulatory Authorities: when required by the law, or for guaranteeing our rights.;
- - Professional Consultants and others: we can share your Data with third parties -professional consultants included- such as Credit Institutions (in the above-mentioned terms), lawyers and accountants.
c) Do we collect Children’s Personal Data?
We do not intentionally collect Data from subjects under 16 years of age, in fact:
- - If you are younger than 16, you can finalize the creation of your account and the registration to our Services only once you give the parental consent or the consent of the person exercising the parental authority.
- - We advise parents to control and monitor how the children use our services, in order to be sure that their children do not share their Data without parents’ permission.
We keep your Data as long as we need it to fulfil the purposes for which we have initially collected them (for further information see the section “Data Processing” above). Please, remind that in some circumstances we could keep your Data for a longer period when required and permitted by the law. The criteria to define the Data Retention time are the following:
- - How long do we need to keep your Data to supply our products or to operate our business?
- - Do you have an account with us? If so, we keep your Data for as long as your registration is active or as long as necessary to fulfil our activities.
- - In accordance with the EU Regulation, we have legal obligations to which we are subject when we retain your Data.
e) Trovaprezzi Trusted Program
To increase the trust of our Customers, we use the certified reviews’ system of Trovaprezzi.it that collects the feedback of users who have made a purchase on the e-shops affiliated with the comparator. In this contest: “7Pixel S.r.l, which is the legal representative, is appointed responsible for the processing of User data (that is the email address), as for the management of comments within the Trusted Program of the site www.trovaprezzi.it.
f) Commercial affiliation
This kind of services allows FARMACOSMO to advertise products and services on third-party sites. They are displayed both as advertising links and as banners in various graphic forms. Currently, the following commercial affiliation services are active:
- Awin
- Trade Tracker
If you want to read more about Cookie Policy related to this kind of services, we suggest you visit the dedicated sections in the Privacy Policy.
V. Security of Personal Data Processing
a) How do we protect your Data?
We take appropriate security measures to safeguard your Data, in accordance with the relevant laws and regulations applicable to Data Protection and Data Security. We ask our suppliers and shippers to do the same, in order to ensure the confidentiality and security of your Data. We take appropriate technical and organizational security measures to prevent risks such as destruction, loss, alteration, disclosure or unauthorized access to your Personal Data.
b) Do you know what your responsibilities are?
It is your duty to make sure that the information you provide us is up to date, accurate and complete. Furthermore, if you share third parties’ Data with us, you must collect them in compliance with statutory requirements. You must inform the third party you are sharing his/her Data with us and obtain his/her consent.
VI. DATA SUBJECTS’ RIGHTS
a) What are your Rights?
Our aim is to provide access to your Personal Data. You can normally control them on your own -e.g. by accessing to your account- in order to keep them up to date, amend or delete them. You can contact us at any time at the above addresses if you wish:
- - to revise, amend or delete the Data you provided us, as far as FARMACOSMO is not otherwise authorized or required to retain them;
- - to object to some data processing operations –e.g. to revoke your consent from receiving promotional communications;
- - to receive a copy of your Data in a legible format from an automatic device in as much as required under the legislation in force;
- - to ask for further information concerning FARMACOSMO Data Protection Policy.
b)How can you keep your Data up to date?
You can amend your personal information if you need to. You can also keep them up to date, or delete them by accessing your Private Area or sending us an e-mail to privacy@farmacosmo.it
c) Your choice to stop or restrict the communication
If you are no longer interested in receiving advertisement or marketing information via e-mail, please send us a request to privacy@farmacosmo.it. Do not forget to include your Name, Surname, e-mail address and shipping address. Please remind that you could still receive Customer Service communications, despite your restriction.
VII. AMENDMENTS TO THIS AGREEMENT
Amendments on Data Processing and Privacy Policy
- This document forms the Privacy Policy of this website.
- We may amend the information contained in this Privacy Policy Statement when we consider this appropriate. We may even send you a notice to your e-mail address when the change in question is relevant to your privacy.
- This document was last updated on May 25, 2018, in order to comply with regulatory provisions, and in particular to comply with Regulation (EU) 2016/679.
- If you have any issues or questions regarding this matter, do not hesitate to contact us to privacy@farmacosmo.it
Electric and electromedical products sold in the United Kingdom
Electric and electromedical products sold by FARMACOSMO are exclusively equipped with 2 and 3-pole device plugs, not suitable for UK electrical plugs. FARMACOSMO does not provide any type of adapter, therefore, before purchasing, you have to check the plug-in possibility.
Warranties
All the electric and electromedical products we sold are covered by a legal warranty (compulsory). Only a few products benefit from a conventional warranty, the so-called manufacturer's warranty (optional); once the latter is proposed, it becomes binding on those who propose it.
In any case, in order to exercise the right of warranty (both legal and conventional), you must provide evidence of the purchase. It is therefore advisable to store the received tax documentation (sales receipt and/or invoice).
If the Customer is a consumer (i.e. a natural person who purchases a product for purposes that do not fall within the sphere of his/her commercial or professional activity and who places an order without a VAT invoice), he/she has the right to exercise the right of legal warranty in the event of lack of conformity (the products do not work or do not have their distinctive qualities or performances, or they do not match the features stated on the site or on the label or in advertising) within 24 months from the delivery date. To exercise the right of legal warranty, you have to report the lack of conformity within 2 months of its discovery by email to info@farmacosmo.it or registered letter to FARMACOSMO S.p.A., via F. Crispi 92- 80121 - Naples.
The warranty may last a total of 26 months only if the lack of conformity is discovered on the last day of validity of the warranty. In this case, if you refer the lack within 2 months from this date, the warranty will last 26 months. After 26 months, we will be liable for any lack of conformity, the Customer may have identified. In case of lack of conformity, we will restore the conformity of the products by repairing, replacing or reducing the price and without any charge for you. In case we have to restore the conformity, you have to return the products in their original parcel, complete in all their parts (including packaging and any documentation and equipment). To limit damages to the original parcel, we recommend inserting it into a second box and not sticking labels or tapes directly on the original packaging of the product. The Customer will be provided with an authorisation number reference (RMA) to indicate outside of the packaging, according to the instructions of the related email.
In any case, in order to exercise the right of warranty (both legal and conventional), you must provide evidence of the purchase. It is therefore advisable to store the received tax documentation (sales receipt and/or invoice).
If the Customer is a consumer (i.e. a natural person who purchases a product for purposes that do not fall within the sphere of his/her commercial or professional activity and who places an order without a VAT invoice), he/she has the right to exercise the right of legal warranty in the event of lack of conformity (the products do not work or do not have their distinctive qualities or performances, or they do not match the features stated on the site or on the label or in advertising) within 24 months from the delivery date. To exercise the right of legal warranty, you have to report the lack of conformity within 2 months of its discovery by email to info@farmacosmo.it or registered letter to FARMACOSMO S.p.A., via F. Crispi 92- 80121 - Naples.
The warranty may last a total of 26 months only if the lack of conformity is discovered on the last day of validity of the warranty. In this case, if you refer the lack within 2 months from this date, the warranty will last 26 months. After 26 months, we will be liable for any lack of conformity, the Customer may have identified. In case of lack of conformity, we will restore the conformity of the products by repairing, replacing or reducing the price and without any charge for you. In case we have to restore the conformity, you have to return the products in their original parcel, complete in all their parts (including packaging and any documentation and equipment). To limit damages to the original parcel, we recommend inserting it into a second box and not sticking labels or tapes directly on the original packaging of the product. The Customer will be provided with an authorisation number reference (RMA) to indicate outside of the packaging, according to the instructions of the related email.
Shipping Insurance
According to the Italian law, the risk of loss and damage to products hands over from the Seller to the Consumer, when the latter takes possession of the products. However, the risk hands over to the consumer, at the time of products delivery to the carrier, if the latter has not been proposed by the seller to the consumer, who has chosen it independently. The Customer who, at the time of purchase, has chosen the Shipping Insurance (extra service), in the event of anomalies at the time of delivery (packaging damaged, damaged or scratched products, missing parcel), can dispute immediately the delivery. He has to add the caption ‘Damaged’ on the delivery note and/or on the delivery person’s palmtop, together with a full description of the anomaly noted.
To write “unchecked” or “delivery unchecked” on the delivery note is not enough to assert the Shipping Insurance: the Customer has to specify in detail what kind of damage the parcel(s) has. If the parcel(s) is clearly damaged and the delivery person refuses to accept the caption “damaged”, the Customer has to refuse the delivery and our Sales department has to be notified immediately. However, we will not accept responsibility for products that are signed for in "good condition" and are subsequently found to be damaged or are just signed for without first inspecting. Any damages, shortages or complaints regarding the delivery must be informed to our sale department entering a Ticket in the appropriate section of the site. The Customer has to notify his/her claim within 8 calendar days of receipt of products. After this deadline, no report will be taken into account.
To write “unchecked” or “delivery unchecked” on the delivery note is not enough to assert the Shipping Insurance: the Customer has to specify in detail what kind of damage the parcel(s) has. If the parcel(s) is clearly damaged and the delivery person refuses to accept the caption “damaged”, the Customer has to refuse the delivery and our Sales department has to be notified immediately. However, we will not accept responsibility for products that are signed for in "good condition" and are subsequently found to be damaged or are just signed for without first inspecting. Any damages, shortages or complaints regarding the delivery must be informed to our sale department entering a Ticket in the appropriate section of the site. The Customer has to notify his/her claim within 8 calendar days of receipt of products. After this deadline, no report will be taken into account.
Right of withdrawal
We acknowledge the right of withdrawal, pursuant to the Italian Consumption Code. If the Customer is a consumer (i.e. a natural person who purchases products for purposes that do not fall within the sphere of his/her commercial or professional activity and who doesn’t enter a valid VAT number when placing an order at FARMACOSMO), he/she has the right to terminate the contract for any reason, without providing a reason and without penalty. The products have to be returned in resalable conditions (intact and complete with the original packaging and any documentation and equipment). The law excludes from the right of withdrawal all contracts up to 50,00 euros (fifty/00).
If you want to exercise the right of withdrawal, you are required to notify it within 14 working days from the delivery by registered letter, with an advance copy sent via fax or ad hoc online form. Below the references:
Online form: Returns & Right of Withdrawal
Fax: +39 081 0901315
Online module: download it here (PDF file)
Postal Address: FARMACOSMO S.p.A. – Via F. Crispi 92 - 80121 - Naples
In the case you express your intention on withdrawing from the contract through a registered letter, you will receive a confirmation via email, including the exact shipping address for the products to be returned.
For the correct recognition of the right of withdrawal, we point out that:
FARMACOSMO will refund the Customer with one of the following methods:
If you want to exercise the right of withdrawal, you are required to notify it within 14 working days from the delivery by registered letter, with an advance copy sent via fax or ad hoc online form. Below the references:
Online form: Returns & Right of Withdrawal
Fax: +39 081 0901315
Online module: download it here (PDF file)
Postal Address: FARMACOSMO S.p.A. – Via F. Crispi 92 - 80121 - Naples
In the case you express your intention on withdrawing from the contract through a registered letter, you will receive a confirmation via email, including the exact shipping address for the products to be returned.
For the correct recognition of the right of withdrawal, we point out that:
- - The Consumer is solely liable for the reduction in value of the products resulting from the handling of the products other than that strictly necessary to establish their nature, features and functioning. The products shall anyway be kept and handled with ordinary diligence and returned complete in all their parts (including packaging and any documentation and equipment) with the identification tags, labels and single-use seals, when present, still attached, as well as perfectly suitable for the use for which they were intended and without signs of wear or damage. Furthermore, the right of withdrawal applies to the products in their entirety. Therefore, the right of withdrawal cannot be exercised in relation to parts and/or accessories of a product. If the serial number of the product to be returned is included in the product packaging, such as for electronic products, it is part of the product; as a result, the product must be returned in the original parcel, to place in a further packing, without adding any other label or adhesive tape on the original packaging;
- - The Customer is charged with any return cost.
FARMACOSMO will refund the Customer with one of the following methods:
- - Bank transfer if the Customer has paid by bank transfer and/or cash on delivery;
- - Credit card if the Customer has paid by credit card;
- - Paypal if the Customer has paid with Paypal.
Free Refund (Please note this service is only available for shipping in Italy)
Our purpose is to guarantee our customers full satisfaction. If for any reason whatsoever, you have placed your order in Italy and you are not satisfied with it, you may exercise your right to cancel your purchase and return purchased products. You have to ship back the products you received, or some of them, within 14 calendar days from delivery. The products have not been used or damaged; the products are returned in their original packaging, which is an integral part of them.
To return a product to FARMACOSMO, you have to complete the Return Form available on the website in the Customer Care area with the following information:
To return a product to FARMACOSMO, you have to complete the Return Form available on the website in the Customer Care area with the following information:
- - Order Number.
- - Product name (or products’ names)
- - Mobile phone (for the Carrier)
- - Preferred days and time slot to arrange collection of the parcel.
Sales Agreement
Once the order has been placed and once the related products have been shipped, we issue a shipping document, which will be attached to the parcel(s). Upon request, we may email tax documentation to you. In this document, we enter only data you provided, when the order has been placed. Any variation will be allowed after such document is issued.
You can only purchase products existent on the electronic catalogue of the site, at the time the order is shipped. You declare to be aware that the caption 'Available', related to the product, is merely indicative: it could happen that more customers try to purchase the same product simultaneously so that the selected product is not actually in stock. We reserve the possibility, once the order has been placed, to verify the effective availability of the ordered products and, if missing, to immediately notify you the missed acceptance of the order.
We notify the correct reception of the order, by emailing all order details to the email address you provided when you have placed the order. You verify the order accuracy and notifies, within and not after two days, any correction to be made. Once we verify the effective availability of the products, as well as the accuracy of the data the Customer has provided, we send a definitive email to you. From this moment, the contract is legally binding on both parties.
Placing the order on the site, you declare to have read the conditions of sale, the payment methods as well as the sales agreement, to accept them without any reservation, and to have received exhaustive information in regards. You are required to save all the emails sent from FARMACOSMO.
You can only purchase products existent on the electronic catalogue of the site, at the time the order is shipped. You declare to be aware that the caption 'Available', related to the product, is merely indicative: it could happen that more customers try to purchase the same product simultaneously so that the selected product is not actually in stock. We reserve the possibility, once the order has been placed, to verify the effective availability of the ordered products and, if missing, to immediately notify you the missed acceptance of the order.
We notify the correct reception of the order, by emailing all order details to the email address you provided when you have placed the order. You verify the order accuracy and notifies, within and not after two days, any correction to be made. Once we verify the effective availability of the products, as well as the accuracy of the data the Customer has provided, we send a definitive email to you. From this moment, the contract is legally binding on both parties.
Placing the order on the site, you declare to have read the conditions of sale, the payment methods as well as the sales agreement, to accept them without any reservation, and to have received exhaustive information in regards. You are required to save all the emails sent from FARMACOSMO.
Loyalty Card Program
Every time a Registered Customer places an order at Farmacosmo, he/she collects some Rewards Points. They are calculated on the VAT inclusive Total of the order (expressed in Euros) rounded to the nearest integer and multiplied by 0.5. The Express Delivery Service and the Extra Services (National Consumer Union Registration, Gift Box, Shipping Insurance, Delivery by appointment) are not worth of Reward Points.
- • If the Registered Customer collects 250 Reward Points, he/she may redeem a 7% Off Discount Coupon;
- • If the Registered Customer collects 375 Reward Points, he/she may redeem a 10% Off Discount Coupon.
Use of the website and liability
You connect to the site and use the services offered by the site at your own discretion and responsibility. FARMACOSMO can in no case be held liable for direct or indirect damages (financial or economic loss) suffered by any Customer or any third party, resulting in whole or in part from the site exercise. In detail, we are not responsible for slow or interrupted data transmission, loss, disappearance or alteration of data, viruses, third-party intrusion and, in general, for the use of the site or the inability to use it.
We may not be held responsible for any partial or total loss of data from our computer systems; you are always asked to save and store all the data you sent. The treated images will be deleted from FARMACOSMO systems within 15 calendar days after the order has been placed. In case of loss or damage to the media containing the data, we will only replace the support with a virgin product of equivalent quality.
You are the only person liable for data you have provided. An indication of links to other sites is intended as a convenience for the Customer; FARMACOSMO can in no case be held liable for the content of such sites and for direct or indirect damages caused to any Customer or any third party by the content of such sites.
We may not be held responsible for any partial or total loss of data from our computer systems; you are always asked to save and store all the data you sent. The treated images will be deleted from FARMACOSMO systems within 15 calendar days after the order has been placed. In case of loss or damage to the media containing the data, we will only replace the support with a virgin product of equivalent quality.
You are the only person liable for data you have provided. An indication of links to other sites is intended as a convenience for the Customer; FARMACOSMO can in no case be held liable for the content of such sites and for direct or indirect damages caused to any Customer or any third party by the content of such sites.
Applicable law
The purchase agreement is regulated by the Italian legislation. For all disputes arising from the application, execution and interpretation of the Terms and Conditions of Sale, the competent court is the court of the place where the Customer lives. For all other cases, the competent court is the court of Naples.