Unione Nazionale Consumatori (National Consumer Union)

Agreement between Farmacosmo and Unione Nazionale Consumatori (National Consumer Union)

E-commerce is a great opportunity for consumers: online sale channels increase choice opportunities, facilitate comparison between different products, allow you to purchase straight away from your own computer (or mobile devices such as smartphones and tablets), sometimes with significant savings as well.

However, in order for the purchase experience to be satisfactory for the consumer, it is necessary to ensure high standards of transparency in the information provided by the sites and security in the business transactions.

This is the reason why FARMACOSMO has signed a protocol agreement with the National Consumer Union (www.consumatori.it), hereafter UNC, the most ancient consumer association in Italy, recognized by the Italian Consumer Code, whose exclusive purpose is to represent and protect, both individually and collectively, the interests of consumers. Consumers are actually weak in negotiating sales agreements and in receiving the correct information from the market, so the National Consumer Union defends their rights and helps them in dealing with service and product suppliers.

UNC and FARMACOSMO have agreed on the need to develop initiatives to safeguard consumers and their fundamental right to information and have decided to realize an Observatory to monitor legislation in the online sale sector. The Observatory will jointly be composed by members of Farmacosmo and UNC, and will have the task of analysing legislation developments in the online sale sector and setting out procedures to solve any problem reported by consumers (info@consumatori.it).

In this way, they will set out a report, including all the most frequent problems. Based on these results, further specific actions aimed at strengthening the relationship between consumers and sellers will be identified, to draw up an ethical code in which the parties will be able to identify a set of rules of conduct on a voluntary basis.

According to this agreement, UNC authorizes FARMACOSMO to propose to every single consumer, which will be interested in this service, a promotional subscription to the Association at a cost of €1,50. It will entitle the consumer not only to request assistance for each order on site Farmacosmo.it, but also to receive a free consultation on other daily issues (i.e. bills, defective products, disputes with artisans, etc.). Every new member of the National Consumer Union will also receive a weekly newsletter with useful tips to save money and avoid frauds. 

Please Note: The National Consumer Union does not promote goods or services produced by third parties, therefore this activity falls within the scope of the Consumption Code and is intended solely to expose the features of the online sale service to promote the education of consumers, pursuant to art.4, paragraph 2, of the same Code.